Order ChargeThe following charges will be added to your order where applicable:
- "Delivery and Handling Charge" based on "Parts Total" of order.
- "Core Charge". See "Core Charge".
- Orders shipped within Kansas will be charged the current combined state and local sales tax rate for the delivery address. Orders that are picked up at the Parts Counter will be charged the current applicable rate. If a Kansas State Resale Exemption form is on file or provided, sales tax will not be charged or collected.
Delivery & Handling Charge (D & H) Within The 48 Contiguous United States
- This charge is based on "Order Parts Total", excluding items which ship truck freight. -T parts must ship Truck Freight. All truck freight must be prepaid. Prepaid truck freight in the 48 contiguous United States will be $125.00. This includes shipping, handling and insurance.
- * After the sell price means Oversize Part Charge. Your order will incur a charge of $20.00 for each oversized part. Due to packing and/or transportation requirements, please allow additional time for delivery.
- Free delivery on orders over $1000.00 that ship UPS Ground. (Below)
- Free delivery on orders over $1000.00 that ship Truck Freight. (Below)
- Free delivery orders must be placed at one time. We reserve the right to split shipments.
- Long Motor Corporation cannot assume responsibility for any interruption of delivery service due to a cause beyond the carrier’s control, including, but not limited to: weather, strikes, lockouts or labor disputes.
No free delivery on Orders Outside of 48 Contiguous United States.
Air Delivery Charge
All orders in the 48 contiguous United States must be received by 3:00 p.m.
Central Time, Monday through Friday in order to ship same day (except holidays).
Next Day Air & Second Day Air service is available in the 48 contiguous United States. Air Service delivery is only available upon request. Next Day is guaranteed the next business day. Second Day Air delivery is guaranteed for delivery on the second business day.
Next Day Air Service or Second Day Air deliveries scheduled to deliver between December 12 and December 25 are not guaranteed.
Air Delivery is not available to APO/FPO addresses, P.O. Box numbers or for -T truck common carrier parts.
Limitations on size and/or weight do apply to some items.
For orders containing Oversized Parts:
Orders less than $500 - Each Oversized Part incurs a $20 charge.
Orders over $500 - Will be quoted. You will be contacted by Customer Service with exact shipping charges prior to shipping.
- Backorders will be shipped by ground service methods. If backorders are requested to ship air, additional air charges will be applied to the backorder shipment.
- Other Regulated Material (ORM) items are not permitted on air shipments. Items included but not limited to are paint, glue or adhesives.
Alaska, Hawaii and U.S. Territories
- Orders must ship complete.
- Your responsibilities include additional delivery costs, oversized and overweight charges which will be added to your order.
- You must provide a daytime telephone number with your order. Ten days after the third unsuccessful attempt to contact you, your order will be cancelled.
- Orders must ship complete.
- Transportation charges must be prepaid by customer prior to shipping.
- Customer is responsible for All Brokerage, Duty and Tax and Fees associated with delivery to respective destination address.
- Payment must be in US funds. Customer has sole responsibility for payment delivery method. Personal checks are not accepted.
- UPS "Door to Door" services include brokerage, duty and tax.
- Charges are based on value of shipment. Document and preparation fees included.
Shipping/Damage ClaimsPlease open your package(s) and check the items and packing list as soon as received. Some small parts are occasionally packaged inside larger ones.
All parts are F.O.B., Lenexa, Kansas. DAMAGED SHIPMENTS ARE THE RESPONSIBILITY OF THE CARRIER. Should your shipment appear to be damaged or opened when received, check the contents in the presence of the carrier's agent. Report any discrepancies and file a damage claim with the carrier at that time.
- On Truck Freight Shipments: It is the customer's responsibility to ensure driver notes all damage on the freight bill BEFORE SIGNING FOR THE PACKAGE.
- On Concealed Damage (not noted when delivered) contact the carrier.
- Save all packing your order was received in.
- Claims for shortages or damaged parts (visible or concealed) must be made to the carrier within 15 days of receipt of parts or the claim(s) will not be honored.
Core Charges (-Z Parts)"Core Charges" are charges on items that are remanufactured. The core charge is added to your order and normally assures you will return a unit that can be sent to the manufacturer to be rebuilt. Without the constant inflow of rebuildable units, those items will become unavailable and discontinued. The core charge will be refunded per the policy below.
- Ship the core back to us postpaid. WE WILL NOT ACCEPT C.O.D.'S. Return postage will not be refunded on the core return.
- Refunds will be issued only for parts that have been purchased from us. Core returns must include a copy of your packing list showing core charges.
- For a refund the core must be: rebuildable; complete, no missing pieces, and it must be fully assembled. Cores containing oil or any fluid must be completely drained. Cores returned with excessive oil/fluids, non-rebuildable and unidentified cores will not be refunded and will be disposed of at our discretion. In addition to the above policy, specific core refund requirements are found where the part appears in the catalog.
- Upon receipt and approval of your core, the core charge will be refunded in the same method as payment was originally made. Refund process may take 7-10 business days depending on the manufacturer.
15450 W. 108th Street, Lenexa, KS 66219
- Before placing your order, check to be certain parcels will be accepted and delivered to your APO/FPO location.
- All APO/FPO shipments will be sent Insured Priority Mail via the U.S. Postal Service. Size limitations apply.
- All orders will be shipped complete.