Frequently Asked Questions

• Do you have parts for my truck?
• Do you have a mechanic I can talk to?
• Do I need your catalog to place an order?
• How can I place my order for parts?
• How long does it take to get my order?
• How can I find out about my order status?
• Are your parts new or used?
• What is a Core Charge?
• How much is shipping?
• How will you ship my order?
• Why does my order have to be shipped
  Truck Freight?

• Do you have a warranty?
• Do I pay taxes?
• How can I pay for my internet order?
• What is your privacy policy?
• How do I Contact LMC Truck?
• Can I view your catalog on the internet?
• What do I do if my package arrives damaged?
• How do I return an item?
• Can my vehicle be featured on your cover or in
  your future catalog?

• Do you have parts for my car / truck?
LMC Truck has detailed fully illustrated catalogs for your truck model.

• Do you have a mechanic I can talk to?
There are no mechanics on staff. It would be too difficult to diagnose your truck’s exact problem or needs over the phone. It is suggested that you take your truck to a qualified mechanic and then order the parts you need. It will save you money and time from buying parts you may not need.

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• Do I need your catalog to place an order?
You now have two convenient options to view and order from LMC Truck catalogs:

1. You can order directly from the online catalog, which you can get to from the LMC Truck home page. When you are on a page in the catalog simply click on the part number, which adds that part to your shopping cart.
2. Quick order entry from a printed catalog. Go to "Place Your Order" in the left navigation bar on the LMC Truck home page, then log in with your e-mail address and password, then enter the part number and quantities you want to order.

The LMC Truck catalogs are the most complete, accurate and fully illustrated catalogs available with detailed drawings of how the part fits on your truck. Now you can conveniently view online, or you can order a free catalog to receive in the mail by requesting one online or by calling 1-800-LMC-TRUCK.

• How can I place my order for parts?
For online ordering go to www.LMCTruck.com
From USA and Canada, call toll-free 7 days a week at 1-800-LMC-TRUCK. International orders can be phoned in at our worldwide phone number, 1-913-541-0684. You can fax your order to our 24 hour worldwide fax line at 1-800-541-8525, or you can visit our city pickup counter, Monday through Saturday at 15450 W. 108th Street in Lenexa, Kansas, USA.

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• How long does it take to get my order?
Most orders ship complete the same day they are received due to our extensive inventory. LMC Truck's warehouses have a total of 225,000 square feet of space so you can get what you need when you need it. LMC Truck's sophisticated system for order processing allows you to order and receive your parts quickly. Depending on delivery time, you could receive your order in 3-10 days. Overnight shipping is available for an additional fee. Orders outside of the 48 contiguous United States will take longer.

• How can I find out about my order status?
You can view your order status online at www.LMCtruck.com and click on "Track Your Order." You will need your e-mail address and password to log in. Then you can view your order status and also see the parts that you have ordered in the past 6 months. Most orders ship complete and are sent to shipping within 24-48 hours. So, you should receive your order within 3 to 10 business days.

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• Are your parts new or used?
LMC Truck does not sell used parts. All of our parts are new or rebuilt. Remanufactured parts are notated by a -R or a -Z at the end of the part number. -R denotes the part is remanufactured but there is no core charge. -Z denotes the part is remanufactured and a core charge will be applied then refunded after receipt of a rebuildable core.

• What is a Core Charge?
Core Charges are charges on items that are remanufactured. The core charge is added to your order and assures you will return a unit that can be sent to the manufacturer to be rebuilt. Without the constant inflow of rebuildable units, those items will become unavailable and discontinued. The core charge (-Z will appear after the part number to identify it as a core charge part) will be refunded upon receipt of a rebuildable approved core.

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• How much is shipping?
Delivery & Handling charge is based on “Order Parts Total,” excluding items which ship truck freight. Shipping charges include costs such as boxes, packing materials, handling and insurance.

• How will you ship my order?
We reserve the right to choose method of shipment. If requested, expedited deliveries are available for an additional charge.

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• Why does my order have to be shipped Truck Freight?
Items that are oversized, or heavy are shipped by Truck Freight. Truck Freight charges are $125 and must be prepaid.

• Do you have a warranty?
All LMC Truck parts are guaranteed for exchange or refund up to 180 days.

• Do I pay taxes?
Sales tax is paid by those who ship the order to an address in the state of Kansas or pick up parts at the City Counter.

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• How can I pay for my Internet order?
VISA, MasterCard, American Express and Discover Credit or Debit cards are accepted.

• What is your privacy policy?
Your Privacy
Long Motor Corporation, dba LMC Truck, is committed to maintaining every customer’s privacy. LMC Truck collects and stores information you share with us (name, address and telephone numbers, e-mail addresses) along with information about items you request. All information is kept secure. We do not share, sell, trade names, addresses or any specific details about you or your purchases. We do not participate in or contribute to cooperative or shared databases that give other companies access to information.

Safe Technology
LMC Truck uses the latest 128 bit encryption technology to keep your information safe using the industry standard Secure Sockets Layer “SSL”. The SSL technology encrypts your credit card information to prevent it from being intercepted as it travels over the Internet.

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• How do I Contact LMC Truck?

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• Can I view your catalog on the internet?
Yes, your LMC Truck Catalog of Parts and Accessories is online and you can order direct from the online catalog. Go to the LMC Truck home page in the shop online section, click on the make, model and year span that your truck falls in and that will take you to the online shopping catalog. You can click on the part number that you need, and the required quantity of that part is added to your shopping cart.

• What do I do if my package arrives damaged?
LMC Truck does its best to package all items so they will not be damaged; however, if you receive a package that has visible damage, refuse it due to damage. You must notify the carrier within 15 days. Immediate contact is suggested.

• How do I return an item?
It is suggested that you ship the part(s) back to LMC Truck UPS (prepaid, we cannot accept COD’s) with the back of the packing slip filled out. Keep a copy for your records. You will be credited in the same method you paid for your order.

• Can my vehicle be featured on your cover or in your future catalog?
It is difficult to use 35mm photography on our cover; however, we enjoy receiving glossy photos of your vehicles to be used inside our catalog and on our Web site. Please send your photograph by mail. On a separate piece of paper give us your name, address, phone number and any interesting notes about what you’ve done to your truck and we can feature it in our “Another Proud Owner” section. Enclose a self-addressed stamped envelope if you wish to have your photo returned. All others will not be returned.

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