If Shipping Problems Occur

If Shipping Problems Occur

Please open your package(s) as soon as possible and make certain that everything is accounted for and nothing was damaged in shipment. Damaged shipments are the responsibility of the carrier and must be reported to the carrier within 15 days of receipt.

If the package looks damaged when it arrives, open it with the delivery person present, so that they can make an immediate report of damages and discrepancies. If the damage is not obvious at the time of delivery, or if the package was left for you by the shipping company, contact their customer service as soon as possible to make your claim.

On Truck Freight shipments, it is your responsibility to check your order and have the driver note any damage on the freight bill before you sign for your item(s). Please keep all packing, packaging and contents until your claim has been settled with the shipping company.

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